Terms and Conditions in Full

Please read carefully before completing your enrolment and payment. The terms class, workshop, course or activity, whether gifted or paid, refers to activities conducted by ArtClubDub (also referred to as Art Club). They apply to the online, on site and off-site programs conducted by ArtClubDub.

Cancellation and Refund Policy

ArtClubDub reserves the right to amend any class, tutor or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled due to insufficient enrolments, any student enrolled in that class will be contacted and an alternative class, credit or refund arranged.

Refund, cancellation and transfer policy

The following policy relates to any class, workshop or activity offered by ArtClubDub.

Fees are non-refundable, unless negotiated for an extended illness. In these circumstances, any refund will be determined in line with our Cancellation and Withdrawal timeframes listed below.

Cancellation of enrolment or Withdrawal from a Class

If you choose to withdraw from a course or workshop up to 14 days before its commencement, you will be charged a $50 administration fee. You may transfer the remaining value (class fee paid less administration fee) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the course or workshop fee paid. If you choose to withdraw from a course or workshop within 14 days of its commencement, you will be charged 50% of the class fee. You may transfer the remaining value (half of the value of the class fee paid) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the class fee paid.

NO refunds transfers or credits if you withdraw or cancel on the day of the course or workshop.

NO refunds transfers or credits once the class has commenced.

Missed classes

There are no transfers, credit, refunds or make up sessions if you miss a class or if your personal circumstances change.

Student substitutions

If you have enrolled in a one-day workshop that you cannot attend, you may transfer your enrolment to someone else. Please let us know prior to the workshop. If you are enrolled in a term course and if for any reason you are unable to attend a class during the term, you CANNOT give your place for the missed week/s to someone else. If the term has not yet commenced, you may transfer the whole of your enrolment to someone else. Please let us know prior to the course commencing.

Refund cancellation and transfer policy for School Holiday workshops

Note that these Terms and Conditions of Enrolment also apply to ArtClubDub’s online and holiday workshops. Ensuring you have suitable technology available to support your full participation is the responsibility of the student/guardian. Please ensure you download the free version of Zoom, and check the speakers/mic/camera on the computer or device you will be using before enrolling.

No Refunds

We do not provide refunds for cancellations, withdrawals, missed workshops. Once a workshop has commenced there are no refunds, transfers or credits.

Cancellations or withdrawals

If you choose to cancel a holiday or other booking OR you or your child does not attend a workshop you will not receive a refund. A cancellation fee may be payable OR you may forfeit your entire booking fee depending on when you cancel the workshop as follows:

  • Cancellations advised by phone or by email by the Friday immediately BEFORE the commencement of our school holiday will not incur a cancellation fee. The workshop fee will be held in credit and this credit must be used within 6 months.

  • Cancellations advised by phone or by email once our school holiday program has commenced and up to 3 business days before the workshop date incur a $10 fee per cancellation. The remaining workshop fee will be held in credit and this must be used within 6 months. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.

  • You will not receive any credit if you cancel a workshop 2 business days before the workshop, 1 business day before workshop or on the day of the workshop. You may substitute a friend (or sibling) to attend the same class you booked for your child at no cost. Please let us know of any substitutions before the class commences.

Class transfers

·       If you need to transfer a holiday booking to a different holiday class within the same holiday period, you can do this at no charge IF you make the arrangements before the commencement of our school holiday program. Transfers of bookings made after the school holiday period has commenced and UP TO 48 hours before the workshop date will incur a fee of $10.

·       Requests for transfers made within 48 hours before the workshop will not be accepted.

·       You can transfer a booking to a different child (eg friend/sibling) at any time at no cost. Please let us know if you wish to transfer to a different child.

Payment of fees

·       Class fees and payment methods are listed with the course details on our website.

·       Receipts will be provided on receipt of payment.

Absent from class

·       Fees are non-refundable, unless negotiated for an extended illness, and there are no transfers, refunds or make up sessions if you miss a class or if your personal circumstances change.

Illness

If you are currently a student, any changes to your existing enrolment can be made in accordance with our Terms and Conditions. Should you need to withdraw from a class based on medical advice that you should be isolated at this time, please cite this reason and provide a doctor’s certificate to support your request. Other terms and conditions still apply as listed below.

Art Materials

Most materials are supplied in face-to-face ArtClubDub courses. Any supplementary materials will be noted on registration.

Occasionally, a class may require some additional items to be supplied by the student. A list will be provided.

Photography

From time to time we take photos during class of students and artworks. These photos are used for ArtClubDub’s promotional purposes such as press advertising, brochures, social media, editorials and website. These photos will never be sold and will be used exclusively by and for ArtClubDub. As a Condition of Enrolment your consent is implied. Should you not wish for us to take and use photos of you, your child or your artwork please notify us in writing.

Student conduct

ArtClubDub activities are conducted in a shared studio environment and as such respect for fellow artists, artwork and property is expected. Discrimination on the grounds of a person’s age, race, sex, gender, sexuality, marital status, physical or intellectual disability, or religion will not be tolerated. Learners deemed to be exhibiting inappropriate or disruptive behaviour may be removed, suspended or expelled from the class. It should also be noted that cleaning of your class art space and common areas is a shared responsibility.

Punctuality

Out of respect for other students and tutors, students are requested to be punctual for class. Children should be escorted to and from the classes by a parent or guardian, and collected promptly at the end of class. Children will not be permitted to leave unescorted.

Health and Safety

If you have an existing medical condition, allergy or disability that may affect your participation in a class, you should notify us at the time of enrolment.

Privacy

Contact information you supply to ArtClubDub will not be disclosed outside the school without your express consent, except where required by law

We do not retain any credit card information that you may provide. ArtClubDub will from time-to-time send mail and email to students and past students for the purpose of marketing. Should you not wish to receive mailings from us please notify us that you wish to unsubscribe and you will be removed from our mailing list.

Child Safe Policy

This policy is to set protocols for child safe practices and inform everyone who works at our organisation of their obligations and responsibilities to keep children safe.

Art Club is committed to providing a safe environment for children and young people.

·      The safety and wellbeing of children as central to all our decision-making.

·      Art Club has a zero tolerance approach to child abuse.

·      At Art Club we believe that all children and young people have a right to feel safe and be safe.

·      We continuously review our activities, staff practices and policies.

·      That learners, parents, carers, staff, volunteers and visitors are invited to contribute to our Child Safe Policy and report immediately to management and staff any concerns of incidents that may compromise those in our acre to be safe and to feel safe at Art Club.